I came in for a scheduled oil change at 9 am. I arrived before 9am and checked in at the service desk and was told the oil change would take an hour. At 10:30 am my car was still not done and no one had given me any updates. Luckily my salesperson came over to check on me and was able to give me an update that it would be another 15-2o minutes. The 15-20 minutes turned into a half-hour more. After two hours my car was finally done but I did not receive any sort of apologies for the delay.
I scheduled a time for service and told them the issues I was having. When I dropped the car off they asked me why I was bringing it in. Wasn't it in my initial service report? It seems that they didn't refer to my previous conversation and scheduling. Everything went fine but I'm now a little concerned that if I had someone else drop it off that didn't know exactly what was wrong, would it get fixed? would they know to look at the previous report I had told them? Maybe next time I'll test them and see what they do?
One and a half hrs for a oil change, forgot to reset oil change reminder and had to bring car back to have it reset, tech that reset it was filthy, surprised he even sat in my car. Two grease spots on left rear fender, driver door threshold was marked up from getting in and out, Eric wiped this all off. There was oil on hood, oil on engine, fill area had oil running down side, so much so it's dripping on my garage floor. Some one scratched top of gear shift lever, with ring or holding key fob, something.