The staff did an excellent job of making my service a priority from start to finish. They were flexible with me for scheduling and easy to get in contact with. The shuttle service was so convenient and made my day easy. Patrick was especially courteous of letting me know any and all updates throughout my appointment. I would definitely recommend Suburban Chevy!
Had an issue outstanding after previous service to the oil cooler and water pump. Issue was decided to be unrelated to previous service. Service writer worked with General Motors to cover the cost of the repair due to the long standing repair history of the vehicle.
Anne Martin is amazing. She responds to my calls immediately, she sets up service so that there is minimal hassle on my part. She works very hard to make sure that any experience we have at Suburban is outstanding. I bought a car from her in July, and my husband just leased a truck from her. I was stunned at how smoothly each transaction went, and it was because of her attention to detail. I would recommend her to anyone.
I went in to the dealership for and oil change and tire rotation it took no time at all. That was good, but had be towed back cause I had a flat tire, and the tow truck took a long time to get to the dealership...anyway for the dealership to take care of my leased cars flat tire, I didnt get home till 6:00pm. It seemed like I was at the dealership a long time for a flat tire. That is the only time I have had to be taken care of. Dealership is great, leased 3 cars from them.
I was treated very well and felt a personal touch when I was walked to my car after my service was complete. I appreciated how the car was warmed up on the cold day. The service was done in a timely fashion and the car was washed. Nice touch!
In July, I took my car to suburban dealership to inspect my car breaks. 2 weaks ago there was a sound in car wheels. When I took it to dealership they said everything is fine and there is no problem and charged me for nothing. Two days ago the metal banging starts in my car wheels which makes me so worry about it. So I took again my car to dealership and insist to see my car carefully and then they found a problem in breaks. Eventhough they fix the break, there is still metal banging in my car's front wheels they want to charge me for 450$ to fix those as well which I did not accept it because I have already paid alot to take care of my car nut they ONLY charged me for nothing.