It was very frustrating that although I dropped the car off the night before, I was given an 8:00 a.m. time. When they called to give me the first update I was told there were 10 cars ahead of mine. That makes no sense and meant you kept the car for an extra day. I turned out to be two extra days because it was scheduled for service on the Wed. before Thanksgiving. The delay meant you had the car for Wed., Thurs., and Friday. I think this is unacceptable.
I scheduled my Equinox's first oil change when you called on the phone to say it was time. I brought it in around 8:15 AM on the scheduled day and you had me out the door by 9:30AM. I brought a book to read in the waiting area and drank some of your complimentary coffee. You changed the oil and filter and rotated and filled the tires. I would say that was a positive experience all the way around !
I have had a great experience working with Mark Brown. Not only my purchase but also great follow up. I dealt with Tommy in maintenance for my first oil change. I was extremely happy with the way he took care of me. Very helpful and friendly. I have been very happy all around.
This is my second lease working with Eric Gilliam through your dealership. I will continue to work through Eric and your dealership simply because he makes it completely painless and works with me to get me what I need. I can't say enough good things - it's always a great experience. Thanks Eric!
Truck looks great, loaner vehicle was great. Downside picked up my truck from repair and my rear floor mats were left frozen under ice and snow in the bed of my truck. I now have to clean them and dry them before I can put them back in my truck. I live in a 3rd floor apartment I am drying my floor mats in my shower. Made a mess getting there. Otherwise they did a great job.