1265 Reviews Found
Confirmed Service Customer
Time given for service was pretty close to actual time I waited.
Stacy L.
BROOKLYN
Business Response
It is great to hear everything was done to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
With everything currently going on with the pandemic. I was able to get an appointment Scheduled and not have to spend all day at the dealership.
Janay H.
YPSILANTI
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Took my car in to get engine light checked out. My car had no oil leak prior to that. They wanted to keep my car for a few more days to check to see what was going on with the engine light. After telling them no they found what was going on with the car and then I left there with another problem. I notice and another dealership notice my car leaking oil. My car was not leaking oil prior to the visit to this dealership.
Tamika J.
YPSILANTI
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 663-3321 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Suburban Cadillac Of Ann Arbor and we hope to see you again soon!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
As always, my service experience was exceptional! Thank you!
Tanya N.
YPSILANTI
Business Response
Thank you for choosing Suburban Chevrolet Cadillac as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Sales Customer
Experience was great, Eric in sales made the online buying process as easy and hassle free as possible. Very upfront, honest approach and during these troublesome times that���s exactly what people are looking for. This is why our family has used him for years and will continue to shop here for many years to come
Irina R.
KEEGO HARBOR
Business Response
Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Manager took care of the concerns and made sure I was taken care of
Myron W.
BELLEVILLE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Suburban Cadillac Of Ann Arbor and we hope to see you again soon!
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Confirmed Service Customer
Just got my yearly oil change for my 2017 Corvette. 3rd oil change at Suburban Cadillac of Ann Arbor on Jackson Rd. You have great people in your service department, very important to me!
Joesph H.
ANN ARBOR
Business Response
Hi, thanks for your praise and kind comments about our team. We're glad we could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!
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Confirmed Service Customer
Everything went entirely smoothly, quickly, and professionally.
Jacob K.
CANTON
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Picked up my car, serviced it and delivered it back the same day. Can't do any better than that!
Diana F.
MANCHESTER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Service consultant greeted me and reviewed my cars scheduled service needs. Mentioned nothing special this time but there'd be more routine checks next time. Good news. He wasn't quite sure if the standard oil change was correct for my vehicle, which is a little odd as I'd think the service management software would know what's appropriate or unique for my vehicle and would only list those options. Why should he have to know or guess? Also, service consultant rather sped through the exit process going over the work performed on my vehicle somewhat stumbling over his words. Could just be social anxiety or awkwardness but comes across as trying to cover up some unpleasant charges or some more serious form of deception. If everything is above-board, it'd be best to just calmly and thoroughly explain the work performed, additional issues encountered, and the charges associated with each. Transparency, honest and sincerity will be appreciated and are going to produce more enduring loyalty from customers.
Zach W.
ANN ARBOR
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Suburban Cadillac Of Ann Arbor