Mina Boles provides an incredible level of service, knowledge, friendliness, and professionalism throughout the car buying experience. He is excellent to work with, and sets a great example for the car sales industry.
So this is the second appointment for the same week. The first appointment my car was there for two days. I declined to fix the side detection sensor because it was 900.00 and my one side had already been replaced and now this one. It appears as the car is just approaching 4 years that the item has a short life and I am giving the car to a 16 year old in 10 months so I would replace it closer to the time. So I left from my first visit with a car doing worse things. The speedometer and rpm would just drop while driving. I had a constant random beeping and my turn signals were not working. I called and said I would bring it right back in the morning (as it was 5 pm when I picked it up) So I did and that’s this visit. I brought my car back up because it was in worse shape then when I dropped it off three days ago. Thankfully it wa sorted in one day and the person who helped me this time found that my warranty number had been typed in wrong. It was one digit off and I did actually have coverage for the side detection system. It was human error. I do get that human error happens and was happy to see that they could fix it. I am thankful for the service worker who found the error and got it corrected. My only complaint is the resolution. So I had paid the day before or have them look at the problem of my car. 120 something dollars. I was told that would be refunded but that it would take 7-9 days to receive the check. Slightly disappointing as This was an error on your end and I have to wait for my money. Secondly, my car had now spent three days in the shop for this human error. I am thankful we got it sorted but I do think as a gesture for this issue perhaps a free oil change or something for my inconvience, my car in the shop three days, would have been appreciative. Most of us need our cars and as a working mother with children it’s not easy to go without a car for theee days! I am thankful the error was fixed but I did think about had I paid for the nine hundred dollar repair I would never have known I had paid for something that was covered. So I am thankful I had decided to wait to have it replaced. So I am thankful the error was caught on the second visit! I am understanding and reasonable about human error. But a possible 900 dollar mistake and three days in the shop I think you could have done a better job in recovering from it. As I type, I am still waiting for my 130.00 check to be received for something I paid for on my credit card, I didn’t have to. So again thankful they caught it, the second person that helped me did a good job in finding the error and mike the manager was helpful when I came back disgruntled in the morning to help me, he was reassuring that things would be dealt with. Again the recovery of a near 900 mistake not the greatest though! I am thankful I got my car fixed and sorted!!! So tough review to write....happy about many things but not about some!!
My initial goal was to order a small part at the Parts Dept. The cost was prohibitive for the small clamp I needed, so I went to the Body Shop next. The technician there solved two problems for me. He was MOST HELPFUL and went above and beyond the normal time to make sure my needs were met. Thank you.