Took my car in to get engine light checked out. My car had no oil leak prior to that. They wanted to keep my car for a few more days to check to see what was going on with the engine light. After telling them no they found what was going on with the car and then I left there with another problem. I notice and another dealership notice my car leaking oil. My car was not leaking oil prior to the visit to this dealership.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 663-3321 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you.
Experience was great, Eric in sales made the online buying process as easy and hassle free as possible. Very upfront, honest approach and during these troublesome times that���s exactly what people are looking for. This is why our family has used him for years and will continue to shop here for many years to come
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Service consultant greeted me and reviewed my cars scheduled service needs. Mentioned nothing special this time but there'd be more routine checks next time. Good news. He wasn't quite sure if the standard oil change was correct for my vehicle, which is a little odd as I'd think the service management software would know what's appropriate or unique for my vehicle and would only list those options. Why should he have to know or guess? Also, service consultant rather sped through the exit process going over the work performed on my vehicle somewhat stumbling over his words. Could just be social anxiety or awkwardness but comes across as trying to cover up some unpleasant charges or some more serious form of deception. If everything is above-board, it'd be best to just calmly and thoroughly explain the work performed, additional issues encountered, and the charges associated with each. Transparency, honest and sincerity will be appreciated and are going to produce more enduring loyalty from customers.