The customer service rep who dealt with me during the process of bringing my car in for repairs was extremely pleasant (I don't remember her name but she's black and was on shift between 10:30 and 1:30 on Thursday the 16th when I took my car in). However, I was told that my car would be washed, and it wasn't. I'm not sure if the temperatures outside were too low, and I did not return to the desk to inquire. But my car is running well again and I'm happy to have it back to 100%.
Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
Lori provided excellent customer service. She checked my records and advised me on what maintenance was really necessary for my car. I appreciate her honesty. The service was completed before I had time to catch the shuttle. I can definitely recommend the service department at Suburban Chevrolet.
This is my third lease with Suburban Chevrolet of Ann Arbor and Eric Gilliam, by salesperson. I don't have any plans on changing. I live in Royal Oak, but Eric has made leasing cars from Ann Arbor more convenient than leasing from a dealership in my neighborhood. Thanks very much.
We want all our clients to have a comfortable and stress-free experience with us! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Number one. I need it a mirror on my passenger side door I feel it was too expensive $300.00 too much. Number two. I needed some brakes I have had brakes done before and it did not cause $500.00 to get some brakes too much.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 423-1017 to discuss your concerns, as your satisfaction is of utmost importance to us.
Bob Kanerva is an outstanding sales manager and demonstrated that by helping me find the right truck for me, and got me right in to have an accessory installed. Lance Lanway was my service advisor and he is very good at his job. Suburban Chevy is lucky to have both individuals ...
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.