We had the pleasure of working with Gagik Vartanyan. He made us feel comfortable and completely cared for. He went above and beyond with assisting us. We couldn’t have asked for a better experience. Because of Mr. Vartanyan’s excellent service, we will forever be Suburban customers.
The service department staff was great. The waiting room is disgusting. The carpet is incredibly dirty and stained. The tv didn't work. The chairs are in very bad shape. I cannot believe that you seat your customers in such a disgusting space while they wait. It can't possible cost that much to make the space clean and presentable.
I brought in two cars to have oil changes. I had coupons for both appointments and with the first vehicle my coupon was not taken off, despite it being given to the attendant. When the second vehicle was brought in, my Father was told that the coupon only saves us pennies. Despite what others may think, oil changes have become very pricey and we need to save all of the money that we possibly can! I do not appreciate anyone belittling that! Further, I have leased both of my vehicles from Suburban and they have been the only ones to service our vehicles. Yet somewhere along the way, the wheel locks to unlock the lugnuts on my tires have been misplaced. The Suburban mechanics were the ones to open the package and they only ones to handle the package, yet all of my locks are not there. I am highly disappointed! While I generally love Suburban and the staff, they were off with these two appointments!
I received exceptional service from Duane Truhn; he was professional, personable, efficient, and extremely helpful. I was very impressed with my experience and the washed car was a nice bonus! Thank you for everything!
The folks were all helpful and friendly when I arrived without an appointment. They were able to get the repairs completed within 24 hours to get my vehicle back on the road. The curtesy shuttle driver was personable and friendly on both rides which made the experience enjoyable.