1436 Reviews Found
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with Lance. Until the next time we meet, take care!
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Confirmed Service Customer
The customer service rep who dealt with me during the process of bringing my car in for repairs was extremely pleasant (I don't remember her name but she's black and was on shift between 10:30 and 1:30 on Thursday the 16th when I took my car in). However, I was told that my car would be washed, and it wasn't. I'm not sure if the temperatures outside were too low, and I did not return to the desk to inquire. But my car is running well again and I'm happy to have it back to 100%.
Carleen M.
ANN ARBOR
Business Response
Hello, thank you for taking the time to let us know how we can improve your experience. Your satisfaction is important to us, so we sincerely appreciate the feedback. If you ever need anything else, please feel free to give us a call or stop by.
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Confirmed Service Customer
Lori provided excellent customer service. She checked my records and advised me on what maintenance was really necessary for my car. I appreciate her honesty. The service was completed before I had time to catch the shuttle. I can definitely recommend the service department at Suburban Chevrolet.
Deborah G.
ANN ARBOR
Business Response
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience with Lori. Have a great day!
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Confirmed Sales Customer
This is my third lease with Suburban Chevrolet of Ann Arbor and Eric Gilliam, by salesperson. I don't have any plans on changing. I live in Royal Oak, but Eric has made leasing cars from Ann Arbor more convenient than leasing from a dealership in my neighborhood. Thanks very much.
Franklin S.
ROYAL OAK
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
Number one. I need it a mirror on my passenger side door I feel it was too expensive $300.00 too much. Number two. I needed some brakes I have had brakes done before and it did not cause $500.00 to get some brakes too much.
Valerie W.
YPSILANTI
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 423-1017 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hello, we are glad we could help! Thanks for taking the time to leave a review. Take care!
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Confirmed Service Customer
Everyone was very nice, got check in fast and out just as fast. I like the text messaging right away, that's cool. Keep up the good work.
Theresa B.
ANN ARBOR
Business Response
Hi there, we are very happy to have provided you with such a positive experience. Thank you again for leaving us this response! Take care!
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Business Response
Hello, we're glad to hear you enjoyed your visit. We look forward to your next visit! Take care!
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Confirmed Service Customer
Bob Kanerva is an outstanding sales manager and demonstrated that by helping me find the right truck for me, and got me right in to have an accessory installed. Lance Lanway was my service advisor and he is very good at his job. Suburban Chevy is lucky to have both individuals ...
Vincent P.
BRIGHTON
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Chevrolet of Ann Arbor. Until the next time we meet, take care!
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Confirmed Service Customer
The staff got the job done as quickly as possible. Very satisfied I found a dealer in this area that I can trust.
Nate G.
FINLEY
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Suburban Chevrolet of Ann Arbor and we hope to see you again.
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Confirmed Sales Customer
Eric was exceptional in everything that I needed or had questions about
James A.
THE VILLAGES
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
It was our first time year and from the first phone call to inquire about recall it was amazing ev was so very nice so different than any other dealerships!
Rochelle C.
ANN ARBOR
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Fast and speedy service! Jenna was great when she checked me in for my appointment!
Amanda G.
SOUTH LYON
Business Response
We're glad to hear that everything was completed quickly and to your satisfaction. Thank you again for choosing Suburban Chevrolet of Ann Arbor and we hope to see you again.
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Confirmed Service Customer
Everything went well and my recall work was done sooner than anticipated.
Steven D.
YPSILANTI
Business Response
We always strive to deliver the best service experience so we are delighted to see your review! Feel free to reach out to us if you ever need anything else. Have a fantastic day!
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Confirmed Service Customer
Very friendly customer service, went in for recalls, got a loner vehicle as well. Lance set up the appointment with me over text, so it was very easy. Even washed the vehicle for me. Great job
Trevor S.
SOUTH LYON
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Service Customer
Except that they could find nothing wrong with tire but it keeps losing air
Charles G.
ANN ARBOR
Business Response
We're so glad to hear that we could provide you with a five star service experience. Please let us know if there is anything else you may need from us; we're always happy to help! Take care!
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Confirmed Sales Customer
I'm retired gm. This dealer ship ranks 100% with me and my family..I have leased a lot of cars and trucks thru there and from Eric Gilliam over the years. We won't go any where else.
Craig L.
DEXTER
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Chevrolet of Ann Arbor. We hope you have a great day!
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Business Response
Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you.