Customer Reviews

Employees were very friendly and acted in a professional manner. Appointment was kept on time. Work and waiting areas were clean and bright.

I had a regular service appointment on 4/23/19. At the conclusion of this appointment, it was decided that I also needed two new tires and an alignment on my car, so I made an appointment before I left for 5/18/19 @12:00pm. On 5/13/19, i get an appointment reminder via email. The appointment reminder was for 5/20/19 at 7am, a completely different day and time than what I had scheduled (I had specifically made the appointment for a Saturday due to my work schedule M-F). I immediately called the service person I made the appointment with and left a voicemail. I had not hear back from the service center, so on 5/15/19, I placed another call and left yet another voicemail to see what happened with my original appointment. Later in the day, the service center reached out to me and explained that my appointment got messed up in the system, but I would still be able to come as originally scheduled. I showed as originally scheduled on 5/18/19 and they took my vehicle back. Reminder, i was only in for two tire replacements and an alignment. Several people had come in after I arrived and got their vehicle maintenance completed before mine. Finally, after being in the service waiting room for 2.5 HOURS, I pulled a worker aside and asked what was going on. He told me that they had 1 tire on, waiting to put the second on now, and then still needed to complete the alignment. I asked how much longer and he gave me an estimate of another 45 minutes. I was sorely confused why people were getting serviced before me, and my only assumption was that my appointment wasn't in the computer correctly so they were handling the appointments first. However, I made this appointment several weeks in advance and felt like i was being punished for the dealerships scheduling mistake. I then told the gentleman to forget about the alignment and just get my second tire on so I could leave. It still took another 30 minutes to get my tire on so I could leave, making me there a total of 3 hours for two new tires. I was very unsatisfied with my service and even more upset that I was pushed to the side when it was your mistake. I still need to make an appointment to get my alignment, and will NOT be making it with this particular dealership and perhaps any future appointments.

Got to dealership before appointment time, my car was taken back early and all service was done quickly. Service team very helpful and easy to deal with, especially on a busy Saturday. I’ve always appreciated the customer service here and they always make you feel welcome.

It was another great time at your dealership, thanks for being there for me!

They were thorough and timely in changing the oil, and checking a damaged part

Every thing was done right

Easy in, car was finished as promised and delivered clean.

Great customer service, friendly and professional staff.

Eric Gilliam provides above and beyond service. I never had to leave my office and the car was delivered right to me. Thank you for making the process so easy.

I didn’t have to come to the dealership everything was done over the phone or text messaging I was very pleased that the vehicle was delivered to me and signed all my documents the deal was done very efficiently I am very well pleased how everything turned out

The buying experience was very good. I had a car to trade in, and an interest in several other vehicles. The sales people, especially Drew Lesinsky were very helpful. I am returning to the dealership on Monday for an additional purchase.

Lance is very helpful and responsive, give this man a raise or something.

Oil change done same day fast and friendly service

They took care of everything I asked them to.

Disappointed, Lack of communication no follow up response.

I had an oil change, tire rotation and the 27 point check. Everyone that I dealt with was very kind, courteous and professional. Great visit.

Always a treat visiting Suburban Chevrolet. From purchasing my vehicle there, to getting it serviced. It's an easy process that doesn't take up much of my time.

Fast, efficient, friendly service. I was in and out in no time at all!!

Suburban Chevy has been doing my oil change for almost the last year. They are always friendly and welcoming and will take me for an oil change when I show up at 7a even if I didn't make an appointment.

The cashier, and parts/accessories guy, really helped me navigate a complicated promotion situation.